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April 2017
Information & tips for
our customers


An Important Safety Notification Regarding Excess Flow Valves

At Alagasco, safety is a core value. We’re committed to delivering natural gas to our customers in the safest manner possible. We take this responsibility to heart. And that’s why we want to keep you informed about a recent federal regulation update concerning gas pipeline safety. We want to notify you of your option to request installation of an Excess Flow Valve (EFV) on your existing gas service line. If your service is determined to be eligible and you choose to add the optional equipment, you will be charged a one-time fee to cover the cost of installation. The minimum cost is expected to be $1,200. Costs may increase with restoration efforts, including paving and reseeding grassy areas.

An EFV is a mechanical safety device installed near the gas main on the gas service line to your meter. In the event of a service line break, this device would activate to minimize the flow of natural gas. For more information on EFV, give us a call or visit our website. We also encourage you to take the time to read the enclosed Natural Gas Safety brochure that was included with this bill. In this brochure, you will find helpful and informative tips regarding natural gas safety in and around your home.

811 Call Before You Dig
For more information on
natural gas safety,
visit Safety.alagasco.com.

5 Easy Ways to Pay

Alagasco strives to make the payment process easy for everyone.

Whether you prefer to pay all of your bills online or by mail, we have a convenient payment option for you.

Paperless Billing: Each month, we’ll notify you via email when your bill is ready. Then you can log in at MyAccount.alagasco.com and make a payment. Through My Account, you can pay with Discover, Visa, MasterCard, debit card or a bank account.

AutoPay: With AutoPay, you can automatically pay your gas bill every month without the chore of writing a check and mailing your payment. You’ll still receive a bill that shows your gas usage, the amount due and the delinquent date. On the delinquent date of the bill, the amount due will automatically be deducted from your bank account or charged to your credit card. To sign up, go to MyAccount.alagasco.com and register.

By Mail: Remit payment to: Alagasco, P. O. Box 2224, Birmingham, AL 35246-0022. For your convenience, an addressed, return envelope is included with your paper bill.

Payment Agent: Pay your bill at an authorized payment agent such as a local grocery store or merchant near you. Some payment agents have extended business hours. There is a minimal fee for each payment transaction. Alagasco receives no portion of this fee. To find an authorized payment agent in your area, visit PayAgent.alagasco.com.

Pay by Phone: Call 1-800-292-4008 to make a payment by phone. You can pay with Discover, Visa, MasterCard, debit card or a bank account. For more information about Alagasco’s payment options, visit