(Revised July 2013)
1. Information You Submit
2. How Alagasco Uses Your Personal Information
a. The Personal Information you provide to Alagasco enables us to enhance the services we may provide, and also lets you access certain customer services offered on the Website. We may use Personal Information to contact you to respond to an inquiry that you send to us or to keep you informed about Alagasco and the services we provide. There may be instances where you may choose to communicate with us by e-mail. Those instances may include situations where you report a service issue, request service, request a change in service, or other situations. If you communicate with the Company by e-mail, then you agree that e-mail sent by the Company to you will be considered to be sent with your consent. You acknowledge and agree that any such email will be accessible to anyone who has access to your e-mail.
b. In order to provide you with services we offer, or to complete transactions or requests you initiate through the Website, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be “framed” in such a way it appears you are still on Alagasco’s Website. In those cases where the third-party content is “framed,” you no longer will be at the Alagasco Website. But in those cases, we will have agreements with those third parties whose web sites to which you may be transferred, under which the third parties agree to maintain the confidentiality of your Personal Information.
d. You are responsible for all activity on the Website accessed by your user name and password. You agree that the protection of the confidentiality of your user name and password is your responsibility.
e. Alagasco employees and consultants to Alagasco may have access to your Personal Information. That access to your Personal Information by Alagasco employees or consultants is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.
3. Surveys, Contests and Promotions
From time to time, Alagasco may offer surveys, contests, sweepstakes and other promotions (“Events”). Those Events may be sponsored solely by Alagasco, or in conjunction with third parties. As a condition of participating in those Events, you may be asked to provide Personal Information. That Personal Information may, under the rules governing such events, be used by the sponsoring parties for marketing purposes. Even if you previously elected not to receive information or mailings from third parties or us you may still receive information through your participation in these Events. If you are under the age of 13, you may be subject to special rules regarding your participation in certain Events. The rules governing each Event will be clearly posted, as will notification about how the information gathered may be used.
4. Children’s Privacy Online
We understand children’s privacy is important. Our Website is not directed to children under the age of 13. If you are under the age of 13, then you should not submit Personal Information on the Website or any web sites without the consent of your parent or guardian.
5. Technical Information
a. How We Use IP Addresses. An Internet Protocol (“IP”) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Website. While we gather data when our servers log your IP address, we do not tie your IP address to your Personal Information, and it is not used to identify you.
If you choose to reject all cookies using your browser settings, you will not be able to use Alagasco products, services and/or websites that require you to "sign in," and you may not be able to take full advantage of all offerings. However, many Alagasco online services do not require that you accept cookies.
We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and tags to measure advertising effectiveness (such as which web pages are visited). And, this data in an aggregate form may be used by Alagasco for marketing, advertising, or other uses. Any information that these third parties collect via cookies and tags is not linked to any personal information collected by us.
6. Use of Personal and Financial Information.
We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to Alagasco’s affiliates, except that:
To help provide customer service to you, if you enroll in certain services offered by Alagasco, including but not limited to the My Account service, we may provide your credit/debit card number or bank account number and routing information to financial-services organizations or service providers that include but are not limited to credit card processors and issuers. When we submit your credit/debit card number or bank account information for authorization, we use industry standard data encryption to protect your information. However, no security system is fail-safe and we cannot guarantee the information you provide will never be obtained by unauthorized persons.
While browsing the Website, you may encounter links to other third-party operated web sites. If you click on one of these hypertext links to view one of these third-party operated websites, then these other third-party web sites may send their own cookies to you, log your IP address, and otherwise collect data or solicit Personal Information. ALAGASCO DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
8. Security Regarding Online Services
You may login to Alagasco’s online services section of this Website or related sites, including but not limited to the My Account service, to conduct transactions with Alagasco through the site. When you login with your user name and password to Alagasco’s online services, any account information you enter or that is displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of transmission of your Personal Information and financial information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.
605 Richard Arrington, Jr. Blvd. North
Birmingham, AL 35203